F.A.Q.

General

What does “co-op” mean?

Cable Co-op is a co-operative, meaning our business is governed by a board of community members who volunteer their time. The board members are not paid and the Cable Co-op itself is a non-profit. The Board is voted upon by fellow cable subscribers, allowing subscribers to be involved in how the Cable Co-op makes decisions that will affect them. There is no CEO, no dividends to pay, and all money earned goes back into the operational aspects of the Cable Co-op. We are truly a unique Cable company in a unique city.

 

Where are you located at?

The Cable Co-op is located at 27 E. College St, Oberlin, OH 44074. We are downtown, across from the Oberlin Inn and three doors down from the Apollo Theater.

 

Billing

Can I pay my bill online?

Yes. Click on the “Online Bill Pay” link or click here:https://www.oberlin.net/online-bill-pay/

 

What forms of payments do you accept?

Cable Co-op payments can be made several ways.

1. You can come into our office during business hours and pay via credit card, debit card, cash, or check.
2. You can pay your bill by mailing your payment along with your account number or service address to Cable Co-op, 27 E. College St., Oberlin, OH 44074. Keep in mind that sending cash through the mail is not a recommended practice.
3. You can drop off your payment in our payment drop off box.
4. You can set up a monthly auto payment via a credit or debit card.
5. You can pay online.

 

When are bills due?

Billing is on a monthly basis and the due date varies. Usually bills are due around the 20^th of each month.

 

What is the Membership fee that is on my bill?

The Cable Co-op is a co-operative and has a board of subscriber-elected members. The membership fee makes you a member and not just a customer. The Co-op Membership Fee is $100.00. This will be billed to you in $1.00/month increments until you are a fully invested member. Your membership fee is your investment in the organization. Membership fees are used for capital improvements and to be able to offer new services and to keep operating equipment updated and as state-of -the-art as possible.

 

Services

What services do you offer and what are the prices?

Please refer to our service section of this website.

 

How fast is your internet?

Please refer to the service section of this website.

 

Does the Cable Co-op limit what we can do on the internet?

The Cable Co-op does not participate in favoritism of internet based services. We in no way limit your data to any service.

 

Does the Cable Co-op monitor what we do on the internet?

No.

 

How does the Cable Co-op handle DMCA violations? (copyrighted content)

Please refer to the http://oberlin-net.relmax.net/services/dmca/ and http://oberlin-net.relmax.net/services/policy/ sections of our website for information on copyright laws and Co-op policy.

 

Who should I call if I am having problems with any of my services?

If  help is needed after hours or during business hours, you can call 440-775-4001 with a technical issue related to your television or internet services. If calling after hours, please leave your name, address, contact number, and a brief description of the issue. A technician will call you as soon as possible. This usually only takes 10-20 minutes for a call back, but if an extreme situation arises, it could take longer to receive a call.